Privacy Policy


Privacy Policy

The Internet is a global environment and using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. By browsing this Portal you acknowledge and agree to our processing of personal information in this way. We accept no responsibility or liability for the security of personal information transmitted via the Internet.

SFG General Trading respects your privacy and is committed to providing 'Industry Standard' level of security and privacy regarding the collection, storage, transmission and use of the customer's personal information through the Portal by maintaining strict policies and security controls. Personal information may be collected through the submission of requests, online transactions and through the use of other online tools. A detailed description of SFG General Trading privacy policy is provided below. If you have additional questions regarding the privacy and security of your personal information, please contact us on compliance.

The collection of personal information online is designed to assist SFG General Trading in providing you with the Third-Party Products and Services you want and need. All personal information collected and stored by SFG General Trading is used for specific business purposes to protect and administer your accounts and transactions, to comply with the relevant laws and regulations of the United Arab Emirates, and to help SFG General Trading better understand your needs in order to design or improve our products and services. Once received by SFG General Trading, only SFG General Trading approved personnel may open and process any personal information you provide to the site. In addition, SFG General Trading requires all third parties with a business need to access this information to adhere to similar and equally stringent privacy policies. Personal information may be supplied to a third party in order to process customer transactions; if the customer requests it; the disclosure is required or allowed by law (i.e. exchange of information with reputable reporting agencies, subpoena, or the investigation of fraudulent activity, etc.); or in conjunction with joint marketing agreements we have entered into. SFG General Trading does not provide account or personal information to other companies for the purpose of independent telemarketing or mail marketing.

SFG General Trading will never ask for nor store your credit or debit card details. All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

SFG General Trading will not pass any debit/credit card details to third parties.

SFG General Trading takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, SFG General Trading cannot guarantee the security of any information that is disclosed online.

SFG General Trading is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Unless restricted by applicable law, you agree that any and all personal information/data relating to you and collected by SFG General Trading from this Portal from time to time may be used and disclosed for such purposes and to such persons as may be in accordance with SFG General Trading prevailing information technology security policy. SFG General Trading will treat your personal information as confidential but we may share it within the SFG General Trading group of companies.

Moreover, we reserve the right to disclose it outside SFG General Trading group of companies if:

it is needed by our agents, advisors or others involved in running accounts and services for you or for collecting what you owe to us the law or public interest permits or requires it it is required by us or others to investigate or prevent crime we need to provide it to a third party in anticipation of or following a sale, merger of the whole or any part of the SFG General Trading group companies or in the course of a joint venture.

As per privacy protection and information security policy, SFG General Trading never requests its customers to disclose the credit card information, user ID, login and transaction passwords or any such information through e-mails. Any e-mail or written communication received by the customer, which appears to have been sent from SFG General Trading seeking a customer's personal and confidential information, should not be answered and SFG General Trading should be advised.

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